Every conversation, measured
See what your AI agents are actually doing
Every Uniti customer gets a live dashboard showing the work their agents are doing across the portfolio.
across 365 communities
after hours
without escalation
lead cohort (8,765 leads)
What operators see
Most AI vendors send a monthly PDF. Uniti gives you the underlying record instead.
You can filter by partner, state, community, regional manager, RVP and date range. A portfolio owner and a community manager end up looking at the same numbers, just at different levels of detail. Four tabs cover the whole thing: engagement, after-hours coverage, the sales funnel, and support calls.
Tab 01
Tab 02
Tab 03
Tab 04
Live dashboard replica
Sample Portfolio · Jun 27 to Aug 26, 2026
Real figures from a 365-community operator. Community, team and partner names replaced with placeholders.
Lead Engagement
Customer engagement metrics and channel distribution
Engaged customers by channel · customers with at least one inbound message
Sales Sentiment Pulse
Lead sentiment distribution across sales conversations
- 54%Of 20,318 sales leads engaged in a two-way conversation with the agent. That is 10,969 prospects who got an answer instead of a voicemail.
- 0.5%Negative sentiment across 10,595 scored conversations. Prospects don't experience an AI agent as a wall; 96.6% of exchanges read as ordinary, helpful conversation.
- 8%Of sales conversations happened in Spanish, handled natively without a translation queue. Price objections (178) are tagged and linked to transcripts for the sales team.
After-Hours Inbound Activity All conversation types
Inbound messages received outside 9 AM – 5 PM Mon–Fri (community local time)
After-Hours Volume by Day & Hour
Inbound message volume by day of week and hour of day (community local time). After-hours cells outlined.
After-Hours Volume Over Time
After-hours inbound messages by channel, weekly (community local time, outside Mon–Fri 9a–5p) · complete Mon–Sun weeks only · Jun 29 – Aug 23, 2026
- 24,851Inbound messages arrived when the office was closed. Every one of them was answered in under a minute. Without an agent, half of your demand waits until Monday.
- 57%Of webchat and 52% of email traffic is after-hours. The channels people use from the couch are the ones most likely to go unanswered by a human team.
- Sat + SunWeekend volume runs 60 to 70% of a weekday. The heatmap shows peak demand at 12p to 2p every day of the week, including Saturday and Sunday.
Leads Performance
Unique leads, engagement, and inbound activity by community, state, RM, or RVP · Reporting Jun 27 – Aug 26, 2026
| Community | RM | RVP | Partner | Unique leads | Engaged leads | Inbound activity | After hrs inbound |
|---|---|---|---|---|---|---|---|
| TOTAL | 20,318 | 8,060 | 49,176 | 24,851 | |||
| NET AVG | 56 | 22 | 135 | 68 | |||
| Community 1 | Regional Manager 1 | RVP 1 | Partner A | 84 | 39 | 242 | 120 |
| Community 2 | Regional Manager 2 | RVP 2 | Partner A | 42 | 19 | 108 | 51 |
| Community 3 | Regional Manager 1 | RVP 1 | Partner A | 165 | 59 | 397 | 214 |
| Community 4 | Regional Manager 3 | RVP 2 | Partner B | 97 | 40 | 288 | 117 |
| Community 5 | Regional Manager 4 | RVP 3 | Partner A | 171 | 47 | 260 | 163 |
| Community 6 | Regional Manager 5 | RVP 4 | Partner B | 291 | 96 | 587 | 326 |
| Community 7 | Regional Manager 6 | RVP 2 | Partner A | 33 | 12 | 130 | 70 |
| Community 8 | Regional Manager 7 | RVP 4 | Partner C | 52 | 26 | 169 | 45 |
| Community 9 | Regional Manager 8 | RVP 5 | Partner D | 73 | 32 | 153 | 77 |
| Community 10 | Regional Manager 9 | RVP 6 | Partner C | 76 | 13 | 109 | 72 |
Showing 10 of 365 communities · sortable and searchable in the live dashboard
Sales Funnel Comparison
Uniti sales leads vs. the operator's inactive leads · All leads considered including duplicate leads
| Community | RM | RVP | Partner | Uniti leads | App submitted | App approved | Move-ins | Operator inactive leads |
|---|---|---|---|---|---|---|---|---|
| TOTAL | 8,765 | 930 | 554 | 234 | 10,218 | |||
| Community 1 | Regional Manager 1 | RVP 1 | Partner A | 42 | 8 | 6 | 1 | 42 |
| Community 2 | Regional Manager 2 | RVP 2 | Partner A | 16 | 1 | 0 | 0 | 18 |
| Community 3 | Regional Manager 1 | RVP 1 | Partner A | 59 | 6 | 4 | 2 | 60 |
| Community 4 | Regional Manager 3 | RVP 2 | Partner B | 49 | 9 | 5 | 1 | 50 |
| Community 5 | Regional Manager 4 | RVP 3 | Partner A | 67 | 2 | 2 | 2 | 67 |
| Community 6 | Regional Manager 5 | RVP 4 | Partner B | 122 | 7 | 3 | 2 | 216 |
| Community 7 | Regional Manager 6 | RVP 2 | Partner A | 19 | 3 | 0 | 0 | 19 |
| Community 8 | Regional Manager 7 | RVP 4 | Partner C | 31 | 4 | 2 | 0 | 32 |
| Community 9 | Regional Manager 8 | RVP 5 | Partner D | 38 | 7 | 6 | 2 | 40 |
| Community 10 | Regional Manager 9 | RVP 6 | Partner C | 59 | 2 | 2 | 1 | 59 |
Showing 10 of 365 communities · funnel matured 40 days before reporting
- 234Move-ins traced from 8,765 Uniti leads in a single three-week cohort, through app submitted (930) and app approved (554). You can follow the attribution all the way through the dashboard.
- 10,218Inactive leads already sitting in the operator's CRM, side by side with Uniti's active pipeline. The dashboard shows the re-engagement opportunity, per community.
- By RM. By RVP.The same funnel rolls up to regional manager, RVP, partner or state in one click, so ownership of conversion is visible at every layer of the org.
Support Call Topics
Inbound call topic breakdown across all communities · 510 calls analyzed · Jun 27 – Aug 26, 2026
| Community | Total ▼ | Contained % | Escalated | Frustration | |
|---|---|---|---|---|---|
| Community 1 | 224 | 78.1% | 49 | 3 | View categories › |
| Community 2 | 117 | 96.6% | 4 | 0 | View categories › |
| Community 3 | 95 | 91.6% | 8 | 0 | View categories › |
| Unspecified | 16 | 93.8% | 1 | 0 | View categories › |
| Community 4 | 13 | 92.3% | 1 | 0 | View categories › |
| Community 5 | 10 | 90% | 1 | 0 | View categories › |
| Community 6 | 8 | 100% | 0 | 0 | View categories › |
| Community 7 | 4 | 75% | 1 | 0 | View categories › |
| Community 8 | 4 | 100% | 0 | 0 | View categories › |
| Community 9 | 3 | 100% | 0 | 0 | View categories › |
| Community 10 | 3 | 100% | 0 | 0 | View categories › |
Every row drills into call categories (maintenance, payments, lease questions, and more) with transcripts
- 87.3%Of inbound support calls resolved by the agent end to end. Only 65 of 510 needed a human, and each escalation is flagged with the reason.
- 3 of 510Callers showed frustration. 99.4% of support calls read as positive or neutral. The three that didn't are named and dated, and you can review them.
- One outlierCommunity 1 carries 44% of call volume and 75% of escalations. The dashboard surfaces exactly where a staffing or process fix pays off, instead of averaging it away.
The difference
It's your dashboard.
Other AI vendors report on themselves. Uniti's dashboard belongs to the operator. Filter it to a community, a manager or a week, and transcripts are a click away. If the agents are doing the work, you should be able to see all of it.
See your own numbers
Book a 20-minute dashboard walkthrough.
We'll show the live dashboard on a portfolio like yours, then model what 51% after-hours coverage would look like across your communities.
Talk to Uniti →